MINIMUM ORDER

The minimum order value is £200, but we may occasionally waive this if our existing customers have special ad hoc requests.

CREDIT TERMS

Payment is on receipt of invoice for all new customers. From the second order onwards, you may be eligible to receive 30 days’ credit on all purchases. This is at our discretion and is reviewed annually. We reserve the right to cancel a credit account at any time without notice. 

DELIVERY CHARGES

Delivery is free of charge for all wholesale orders over £300 within UK. Cost will vary for all others and this is shown at the checkout based on your chosen delivery options.

DELIVERY TIMES

We aim to deliver all items from our Marjo collections within 1 to 2 weeks. If we need to order in out-of-stock items, delivery will take between 2 to 4 weeks. Items from all our other brands such as Timeless Classics and Vera Vega will be delivered in 2 to 4 weeks.

RETURNS AND REFUNDS

We are confident that you will be happy with your purchase, but if you would like a refund, an exchange, or if any of your items are faulty, we are here to help.

Please note that goods are only considered to be faulty if they are received damaged, or where a manufacturing fault occurs within 60 days of purchase.

If you would like to return all or part of your order, please first speak to our order fulfillment department on +44(0) 1353698 857 or email hello@marjo.co.uk so that we can assist you. You will need your customer ID or order number.

Returns and refunds for Marjo jewellery

We usually accept returns within 5 days of delivery. Due to administration costs, we charge a 15% restocking charge on all returned orders unless goods arrive damaged or there is a manufacturing fault.

We take quality control seriously but should any of your items arrive damaged we are happy to repair or exchange if the item is not repairable.

Returns and refunds for Timeless Classics and Vera Vega jewellery

Unless goods are received damaged or there is a manufacturing fault, all items purchased from the Timeless Classics and Vera Vega ranges are non-returnable and non-refundable.

We take quality control seriously but should any of your items arrive damaged we are happy to repair or exchange if the item is not repairable.