We will be more than happy to offer a refund or an exchange on any item within 14 days of receipt, when returned in original condition. Just complete the back of your returns form which is included in your parcel or enclose a note with your details.
Don’t worry, if you lose your you can still return your item. Package up the item you want to return and include your details and your order number (this can be found on any of our emails or by looking in ‘Order History’ in your online account). Just let us know whether you would like an exchange or a refund.
If you would like an exchange, please give us full details of the product you would like. Send the package to Marjo Ltd, 12 Long Acre Court, Argyle Road, Ealing, London W13 0DA, United Kingdom.
We aim to process your returns as quickly as possible – usually within 48 hours from receipt of your parcel. At busy periods of the year (such as during sales or during the Christmas period), please allow up to seven working days for your return to be processed.
Yes, if you wish to exchange an item for a more expensive one you can simply pay us the difference by calling us on +44 (0) 1353 698 857.
If we do not have the item that you want in exchange in stock, you will be contacted by our customer services team within 30 days and offered an alternative item or a full refund.
We will process your refund as soon as possible, usually within 48 hours of receipt. We will send you an email to let you know we have received the item and that we are processing it. A refund will normally take around five to seven working days to appear in your account, but this can depend on your bank.
We are sorry to hear that. At Marjo, goods are considered faulty if they are received damaged, or where a manufacturing fault occurs within 60 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you believe your item is faulty please contact us on firstname.lastname@example.org. You can also call us on +44 (0) 1353 698 857 between 9am – 5pm, Monday to Friday (except Bank Holidays), if you prefer.
We take quality control seriously, but should your item arrive damaged we are happy to repair it or replace it within 60-days of the delivery date. We consider any item faulty if it is received damaged, or where a manufacturing fault occurs within 60 days of purchase. Please note that items that are damaged by everyday wear and tear are not considered to be faulty, just well-loved.
Please check and place your orders carefully as we cannot make changes once we have received them. If you would like to add products to your order, you should place a new order.
If you need to change the details of your delivery address, remove items from your order or cancel the order, you can only do this before an order is finalised. If our online system does not allow you to cancel, then please email us on email@example.com quoting your order number and order date or call us on +44 (0) 1353 698 857 between 9am – 5pm, Monday to Friday (except Bank Holidays) and we will be happy to help.
You can contact us through our contact page! We will be happy to assist you.